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I Was the Head of Trust and Safety at Twitter. This Is What Could Become of It.
Summary
Yoel Roth, the former head of trust and safety at Twitter, writes about the challenges of moderating content on the platform under new owner Elon Musk. Musk has called for more free speech on the platform, but Roth argues that this is not possible due to the constraints of advertising, regulations, and app store guidelines. Roth believes that Twitter will continue to censor speech in order to comply with these external pressures, despite Musk's rhetoric about free speech.
Q&As
Who is Yoel Roth?
Yoel Roth is a former head of trust and safety at Twitter.
What were some of the changes made by Elon Musk after he acquired Twitter?
Some of the changes made by Elon Musk after he acquired Twitter include rapid-fire layoffs and an ill-fated foray into reinventing Twitter’s verification system.
Why do advertisers have power over Twitter?
Advertisers have power over Twitter because Twitter relies on ad revenue.
What are the consequences of not complying with Apple and Google's guidelines?
The consequences of not complying with Apple and Google's guidelines include being expelled from their app stores and making it more difficult for billions of potential users to get Twitter’s services.
What is Yoel Roth's opinion of the future of Twitter?
Yoel Roth believes that Twitter will struggle to shrug off the constraints of advertisers, regulators, and app store operators.
AI Comments
đź‘Ť This is an insightful article that provides a lot of information about what goes on behind the scenes of Twitter.
đź‘Ž The author is clearly biased against Elon Musk and his vision for Twitter.
AI Discussion
Me: It's about how the new head of trust and safety at Twitter is leaving because he doesn't agree with Elon Musk's vision for the company.
Friend: Wow. I had no idea that was going on.
Me: Yeah, it's pretty crazy. I guess we'll see how it all plays out, but it's definitely going to be interesting.
Action items
- Join or start a social media platform user group to discuss issues of trust and safety.
- Advocate for more transparency from social media companies around their moderation practices.
- Support efforts to create independent, third-party standards for content moderation.
Technical terms
- a social networking and microblogging service
- Elon Musk
- the founder, CEO, and CTO of SpaceX; early investor, CEO, and product architect of Tesla, Inc.; founder of The Boring Company; co-founder of Neuralink
- Trust and Safety
- a team at Twitter responsible for drafting the company's rules and enforcing them
- Troll farms
- groups of people who are paid to create fake accounts and post inflammatory or otherwise disruptive content
- Hateful conduct
- speech that promotes violence or prejudice against a protected group
- General Mills
- an American multinational manufacturer and marketer of branded consumer foods sold through retail stores
- Audi
- a German automobile manufacturer that designs, engineers, produces, markets, and distributes luxury vehicles
- Pfizer
- an American multinational pharmaceutical corporation
- Global Alliance for Responsible Media
- a key ad industry trade group
- European Union
- a political and economic union of 27 member states that are located primarily in Europe
- Digital Services Act
- a proposed European Union law that would regulate the handling of user data by online platforms
- Federal Trade Commission
- an independent agency of the United States government that protects consumers and promotes competition
- India
- a country in South Asia
- Steve Jobs
- the co-founder, chairman, and CEO of Apple Inc.
- Potter Stewart
- an Associate Justice of the Supreme Court of the United States
- Community Notes
- a feature on Twitter that allows users to contribute to the development of the platform