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Zoom can now train its A.I. using some customer data, according to updated terms

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Summary

Zoom's recently updated terms of service allows them to use some customer data to train and tune its AI models. Customers must sign a consent form to enable Zoom's generative AI features, which allows the company to use their individual customer content. Zoom clarified that they will not use audio, video, or chat content in AI models without customer consent.

Q&As

What data is Zoom now able to use for training its AI models?
Zoom is now able to use customer information on product usage, telemetry and diagnostic data and similar content or data collected by the company for training its AI models.

What customer consent is required for Zoom to use audio, video or chat content for training its AI models?
Customers must provide consent for Zoom to use audio, video or chat content for training its AI models.

What new generative AI features did Zoom introduce in June?
Zoom introduced two new generative AI features in June: a meeting summary tool and a tool for composing chat messages.

What does Zoom's blog post clarify about its use of AI?
Zoom's blog post clarifies that "for AI, we do not use audio, video or chat content for training our models without customer consent."

What must customers agree to when they enable Zoom's generative AI features?
When customers enable Zoom's generative AI features, they must sign a consent form allowing Zoom to train its AI models using their individual customer content.

AI Comments

👍 Zoom's transparency in the update to their terms of service regarding their use of customer data to train their AI models is commendable.

👎 Zoom's lack of an opt-out option for customers to decide whether or not to have their data used for training AI models is concerning.

AI Discussion

Me: It's about how Zoom can now train its A.I. using some customer data, according to updated terms.

Friend: That sounds pretty concerning.

Me: Yeah, it does. It means that Zoom can use our data to train their AI models, and there isn't an opt-out option. It's raising a lot of questions about how companies use our data and how much privacy we have. It's also raising questions about how companies can use AI in ways that benefit us without infringing on our privacy.

Action items

Research other companies that are using customer data to train their AI models.
Consider the implications of using customer data for AI training and the potential risks associated with it.
Develop a plan for how to ensure customer data is used responsibly and ethically when training AI models.

Technical terms

Zoom: Zoom is a video conferencing platform that allows users to communicate with each other remotely.
A.I.: Artificial Intelligence (AI) is a type of computer technology that is designed to simulate human intelligence and behavior.
Customer Data: Customer data is information collected from customers that can be used to better understand their needs and preferences.
Telemetry: Telemetry is the process of collecting and transmitting data from remote sources.
Diagnostic Data: Diagnostic data is information collected from a device or system that can be used to diagnose and troubleshoot problems.
Generative AI: Generative AI is a type of artificial intelligence that is used to generate new data or content from existing data.
Machine Learning: Machine learning is a type of artificial intelligence that uses algorithms to learn from data and make predictions.
Algorithms: Algorithms are a set of instructions or rules used to solve a problem or accomplish a task.