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Why To Switch From Workflow Editor To Flow Designer

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Summary

This article explains why it is time to switch from the Workflow Editor to Flow Designer, a newer tool introduced by ServiceNow. Flow Designer is a low to no-code interface that offers several features, such as reusable actions, Integration Hub, Spokes, Subflows and Flow Variables, that make it better than the Workflow Editor. These features offer increased speed of development and reusability, reduce upgrade costs, and enable integrations with external instances and third-party applications. The article also provides examples of how these features can be used.

Q&As

What is the goal of the new Flow Designer tool?
The goal of the new Flow Designer tool is to make it a low code to no code tool so that even a non-technical person can use it to automate complex processes.

What are the benefits of using Flow Designer over Workflow Editor?
The benefits of using Flow Designer over Workflow Editor include reusable actions, an Integration Hub, Spokes, Subflows, and Flow Variables.

What is an Integration Hub and what are some of the common use cases?
An Integration Hub is a simple yet unique feature to automate integrations in ServiceNow. Common use cases include connecting to home-grown applications, posting news to Slack, Microsoft teams, or other communications or social media platforms, automating an onboarding process, synchronizing data between third-party platforms, and consuming information from and interacting with an internet of things (IoT) device.

What are Spokes and how do they differ from Workflow Editor?
Spokes are a scoped application that includes Flow Designer custom actions or subflows. They are a logical grouping of related custom actions, subflows, and supporting application files. There are hundreds of OOTB spokes that can be used to build integration with almost any tool.

How does Flow Designer simplify workflow automation?
Flow Designer simplifies workflow automation by merging various platform automation capabilities, configurations, and runtime information in one interface, reducing upgrade costs, increasing the speed of development, promoting reusability, and enabling hassle-free integrations with external instances and other third-party applications.

AI Comments

👍 This article provides an excellent overview of the advantages of switching from Workflow Editor to Flow Designer. It clearly outlines the benefits of the switch and provides helpful examples of the features of Flow Designer.

👎 The article is quite long and the technical language may be difficult to understand for readers without a technical background.

AI Discussion

Me: It's about why it's time to switch from Workflow Editor to Flow Designer. It goes over the various benefits of Flow Designer, including its reusability, integration hub, spokes, subflows, and flow variables. It's a great article for anyone looking to make the switch.

Friend: Yeah, that's really interesting. It seems like Flow Designer is a much more efficient way to create workflows. What do you think the implications of this article are?

Me: I think this article has a few implications. First, it highlights the importance of choosing the right tools for building workflows. Flow Designer is much more user-friendly than Workflow Editor, so it makes it easier for non-technical users to create and manage complex processes. Second, it emphasizes the importance of reusability in workflow creation. Flow Designer allows users to create reusable actions and spokes that they can use in their applications, which reduces the time and effort spent on creating and managing workflows. Finally, the article shows how Flow Designer has made integrations with external systems much easier and more efficient, reducing costs, complexity, and risk.

Action items

Research the features of Flow Designer and compare them to Workflow Editor.
Create a plan for transitioning from Workflow Editor to Flow Designer.
Test Flow Designer in a development environment to become familiar with its capabilities.

Technical terms

Workflow Editor: A tool in ServiceNow for building workflows.
Flow Designer: A tool in ServiceNow for building workflows with a low- to no-code interface.
Reusable Actions: Actions that can be used multiple times in a flow.
Integration Hub: A feature in Flow Designer that allows users to integrate ServiceNow with modern systems quickly.
Spokes: A scoped application that includes Flow Designer custom actions or subflows.
Subflows: A sequence of reusable actions to use in a flow.
Flow Variables: Advanced version of Workflow scratchpad variables that can be created in the flow and can be modified anywhere through the flow.