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Service As A Platform: A New Way To Think About Healthcare Delivery
Summary
Dr. Corey Scurlock, CEO and founder of Equum Medical, has proposed a new solution to the predicament faced by the U.S. healthcare system, which has lost many experienced healthcare workers to retirement and resignation, leading to falling life expectancy and hospital closures. This solution is to think of healthcare as a “service as a platform”, a model in which telehealth providers offer people and processes that use existing technology to provide remote healthcare support. This model will be beneficial in care delivery, administrative tasks, and care coordination. It will also help to reduce medical spending by improving care quality and patient satisfaction, as well as avoiding “hot spots” such as radiology.
Q&As
What is the scale of the predicament faced by the U.S. healthcare system?
The predicament faced by the U.S. healthcare system is hard to overstate.
What is the definition of "service as a platform" in healthcare?
Service as a platform in healthcare is a national network of doctors working remotely—usually from home—and virtual nurses who help support bedside staff.
What are the key components of a successful telehealth service platform?
The key components of a successful telehealth service platform include first-rate doctors and other health professionals who are licensed to practice in the states served, the ability to instantly access the electronic medical record, dedicated doctors to a system or a few hospitals, telenursing, and capabilities for assessing and moving patients out of the ER.
What are the estimated costs of healthcare in the U.S. due to failure of care delivery, failure of care coordination, overtreatment or low-value care, pricing failure, fraud and abuse and administrative complexity?
The estimated costs of healthcare in the U.S. due to failure of care delivery, failure of care coordination, overtreatment or low-value care, pricing failure, fraud and abuse and administrative complexity is roughly a quarter of all health spending.
What are some tips to foster employee adaptability and effective leadership?
Tips to foster employee adaptability and effective leadership include creating a culture of kindness, building agile teams, improving workplace emotional intelligence, and breaking the burnout cycle.
AI Comments
👍 This article by Corey Scurlock is a great source of information about how healthcare delivery models are changing and the importance of service as a platform. It's filled with useful insights and ideas for healthcare providers and organizations.
👎 This article by Corey Scurlock is overly technical and dense with jargon, making it difficult for the average reader to understand what he is discussing. The article also lacks concrete solutions for healthcare providers and organizations.
AI Discussion
Me: It's about the potential of service as a platform in healthcare delivery. It talks about how telehealth services have become more popular and how it could help the current healthcare crisis.
Friend: That's really interesting. What implications does it have for the healthcare system?
Me: Well, the article outlines how telehealth services can be used to improve patient care, from providing virtual nurses to support bedside staff to helping to coordinate care more efficiently. It also suggests that telehealth platforms could help to reduce the amount of healthcare spending that is wasted due to inefficiencies. It could also potentially help to bridge the gap in access to psychiatrists, which is currently a major issue in many areas. Finally, it could help to reduce overcrowding in emergency rooms by helping to assess and move patients to more appropriate care locations.
Action items
- Research and evaluate existing telehealth platforms to determine which best fits your organization's needs.
- Develop a comprehensive telehealth service platform that includes capabilities for assessing and moving patients out of the ER quickly, following them through the care process, and using the medical record to ensure information flows with the patient.
- Invest in telenursing to provide high-quality remote care and ensure best practices are carried out across the care continuum.
Technical terms
- Electronic Medical Record (EMR)
- A digital version of a patient's medical history, including their current health status, that can be accessed by clinicians, business office staff, and others on an as-needed basis.
- Telehealth
- The use of technology to provide medical care remotely.
- ROI
- Return on Investment.
- Telestroke
- A type of telehealth service that provides remote medical care for stroke patients.
- Acuity
- The severity of a patient's condition.
- Telenursing
- The use of technology to provide nursing care remotely.